Live known issues for Heartopia v2.6.1 · Updated July 19, 2026
This page tracks bugs that are not your fault. The Heartopia development team is aware of every issue listed here. We update fix status within 24 hours of official patch notes.
If you encounter a new bug, please report it to corrections@heartopia.uno with screenshots and your game version (Settings →About).
Reported: July 13, 2026 · Affects: ~3% of players · Status: Investigating
Symptom: After starting a cooking batch, the station UI locks for 30-90 seconds. Timer freezes, but cooking eventually completes in the background.
Workaround: Force-close and reopen the app. Your cooking will still complete, but you will not see the animation.
Community impact: 47 reports on Discord, 12 on Reddit, 3 on official forum.
Reported: July 10, 2026 · Affects: ~1% of players · Status: Hotfix in v2.6.1 (Partial)
Symptom: Mailbox items sent during the maintenance window vanish after server restart. Most commonly affects code redemptions and seasonal rewards.
Workaround: Redeem codes only outside the announced maintenance windows (typically Tue 04:00-06:00 UTC).
Developer note: "We are working on a server-side audit log to restore missing items. ETA: v2.6.2."
Reported: July 8 · Affects: ~5% of players · Status: Fixed in v2.6.1 (deployed today)
Symptom: Pet bonding timer shows incorrect values after server maintenance. Can cause pets to "forget" recent interactions.
Resolution: Hotfix deployed 09:00 UTC, July 19. Affected pets have been auto-corrected.
Reported: July 1 · Affects: ~20% of code redeemers · Status: Fixed in v2.6.1
Symptom: OCEANBOUND code occasionally returns an "empty crate" error. Items were not actually granted.
Resolution: All affected accounts have been retroactively granted the items. No action needed from players.
Reported: June 28 · Affects: Twilight Forest players · Status: Workaround only
Symptom: The Florist NPC occasionally stands in an unwalkable tile, preventing quest completion.
Workaround: Server hop (relog) usually fixes the NPC position. Avoid the region during 02:00-04:00 UTC.
Reported: June 25 · Affects: ~2% of greenhouses · Status: Investigating
Symptom: Mature crops do not auto-harvest, even with the Auto-Harvest perk unlocked.
Workaround: Manually harvest, then re-enable Auto-Harvest. This usually resets the internal timer.
Reported: June 20 · Affects: Co-op players · Status: Server-side fix scheduled for v2.6.2
Workaround: Re-attempt every 5-10 minutes. The error is rate-limit related, not a permanent block.
Affects players with slow network. Cause: TCP timeout mismatch. Resolution: Server timeout extended to 30s.
Some players' outfits were reverting to defaults after logout. Resolved in v2.6.1.
The in-game recipe calculator was off by ~8% due to a rounding error. Now matches our wiki calculator exactly.
Found a bug not on this list? We will add it within 24 hours.
Email: corrections@heartopia.uno
Discord: #bug-reports channel (link in footer)
Please include: game version, server region, screenshot/video, and steps to reproduce.